Privacy Statement

We, Crown Resorts (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and Cookies Policy) sets out the basis on which any personal data We collect from you, or that you provide to us, will be processed by us.

Please read the following carefully as it sets out how We use your personal information. If you have any questions, comments or requests about this policy, please contact us at before using this website.

For the purpose of the Data Protection Act 1998 (the “Act”), Crown Resorts is registered as a “Data Controller” on the public Register of Data Controllers as maintained by the Information Commissioner. Crown Resorts’ main office address is Calle de Monte Paraiso (Urb Sitio de Calahonda), Calahonda, 29650 Malaga, Spain.

We may change this policy from time to time by updating this page.

What information do we collect?

If you are one of our anonymous visitors to this website, please bear in mind that We may still collect the following information:

  • the areas of the Website that you visit including, but not limited to, traffic data, language, access time, referring website and location data; and
  • information about your computer, including (where available) your IP address, operating system and browser type.

We do this by using cookies (although the information We gather through our cookies remains anonymous so We cannot tell who you are). For more information on what a cookie is and how We use them please visit our Cookies Policy.

You might provide us with information when using the following facilities found on the Website:

  • Completing the “contact us” form featured on the Website. The form may be used for a range of purposes including making general queries and enquiries relating to bookings, sales and special offers with Crown Resorts. If you contact Crown Resorts, We may keep a record of that correspondence for the purposes of responding to your enquiry. The details of your enquiry will be deleted from our systems after a set period of time and We may add you to Crown Resorts’ member/contact database
  • Completing any of Crown Resorts’ research surveys
  • Completing transactions, including sales, through our Website
  • Upon using the members section of the Website or the Guest Book. A wide range of information may be processed, predominately depending upon the nature of information provided
  • Registering for newsletters and email updates
  • The information which We may collect from you may include any of the following:
  • Your contact information including your name, address, phone number(s), fax number and email address(es)
  • Your gender
  • Any specific requirements, such as information concerning your mobility and other health details to ensure that Crown Resorts can accommodate your requirements upon visiting any of the resorts. We will consider this to be sensitive personal information and it will only be processed upon you granting your explicit consent to the processing of such data. We do not obtain any other sensitive personal information online but if you provide us with any other sensitive personal information by telephone, email or by other means, We will treat that sensitive personal information in accordance with this Privacy Policy
  • The properties that you are interested in receiving information about and/or would like to book, or as a member have the exclusive right to occupy for periods of the year
  • The name of the email software you use and your preferred email format, this helps us to design our email communications so that you can receive/read them

From time to time We may ask you to review your contact details and mailing list preferences and update them as necessary. This not only helps us to keep the contact information We hold about you up-to-date but it also ensures that We only send you information that you have requested and/or is relevant to you.

Save for where a parent or guardian of a child discloses information relating to a child, We do not intentionally collect information from children. In the event that a child discloses their personal data We will promptly delete such information upon becoming aware of it.

We do not collect information in relation to you from other sources, such as public records or bodies and organisations.


We use the cookies on our Website. For detailed information on the cookies We use and the purposes for which We use them see our Cookies Policy.

Where we store your personal data

The data that We collect from you may be transferred to, processed and stored at, a destination outside the European Economic Area ("EEA") such as the USA, or within the EEA, including Spain.

We use a range of affiliate companies within the EEA. We currently use CRMsl to process data on our behalf. In addition other entities may be engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of additional support services. At the moment We use (1) Levellight Limited in respect of payment services, (2) First National Trustee Company and Timeshare Trustees International Limited in respect of protecting members interests in the holding of properties, (3) Diversified Resorts Limited in respect of marketing services, (4) Interval International Inc and RCI Europe in respect of exchange services to members of Crown Resorts, and (5) Marketing Publicidad who may both modify or contribute towards the content of our Website. These companies may be replaced from time to time but the purpose for them to use your personal data shall remain the same.

In addition, certain areas of the Website where personal data may be uploaded, including the Members Area or our Guest Book, may be viewed in countries outside the EEA.

By submitting your personal data, you agree to this transfer, storing or processing. We will use reasonable endeavours to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on a secure server. In order to prevent unauthorised access, improper use or disclosure, unauthorised modification or accidental loss We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Once We no longer require your data We shall securely destroy it.

Where We have given you login details for the Members Area, you are responsible for keeping these details secure and confidential. You must not share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data when it is transmitted to the Website. Any transmission of data to our Website is at your risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Once you have left our Website, We cannot be held responsible for the content of other website or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the Privacy Policy applicable to the website in question.

What do we do with the information we collect?

The main reason We collect the information is to optimise your use of the Website and to facilitate the provision of services to you which includes, but is not limited to, responding to any queries and general property related services, creating your online member account, the processing of any exchange or reservation requests, invoicing members with management charges, processing of any membership sales or transfers and the provision of general customer services. We also use the information in the following ways:

  • To ensure that content from the Website are presented in the most effective manner
  • To contact you for marketing purposes by mail, telephone, fax, email or other electronic means in respect of information about services which We feel may be of interest to you, subject to you granting your prior consent
  • To pass on your details to third parties for marketing purposes in respect of services which We feel may be of interest to you, unless you specifically have asked us not to do so
  • To allow you to participate in interactive features of our services, when you choose to do
  • To notify you about changes to our services
  • To facilitate the technical administration of our Website
  • Research and development
  • General administration

Who do we share your information with?

We may also disclose your personal information to third parties:

  • If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or to protect the rights, property, or safety of Crown Resorts, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • If all or part of Crown Resorts and/or any other data processor as mentioned within this Privacy Policy is sold, merged or is otherwise transferred to another entity, the information you have provided through the Website may be transferred to such entity as part of that transaction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes at any time. We will obtain your prior consent before using your data for our internal marketing purposes. In respect of third party marketing, you may also exercise your right to prevent your data being used for such purposes by checking certain boxes on the forms We use to collect your data. You can also exercise these rights at any time by contacting us at

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information We hold about you.

Changes to our Privacy Policy

Any changes We make to our Privacy Policy in the future will be posted on this page.

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