English
What they are saying about us:
Now that we are back home in cold Scotland!, we’d like to thank all at Crown Resorts once again for such a pleasant, well-organised stay at Club Calahonda. The resort was as clean and tidy as ever, gardens beautiful and well-kept, and the pools a pleasure to swim in.
Mónica and Cindy in reception were exceptionally helpful at a bit of a difficult time for us, and we very much appreciated their pleasant, patient help.
Kind regards,
Gerry and Anne Smith
Hello
My name is Mrs Marion Miller and I am an owner at Club Marbella currently on holiday here with my family.
I feel that praise and commendation is deserved for your animation team. Javi, Antonio and Yanira have been exceptionally kind with my grandchildren and have made their stay here absolutely wonderful. They have been kind enthusiastic and very hard working. My grandchildren have bonded well with them and made their holiday very memorable.
Please credit the team for a job well done.
Please pass on our thanks and appreciation to your wonderful animation team.
Thanks
Marion Miller
Dear Mr Cubley,
I returned last Saturday after three weeks in Club Calahonda and feel the need to inform you of the service of your reception staff gave me.
I arrived at Club Calahonda to check in on 4th February after a 17 hour journey from home in the UK. (I spent the night in Birmingham airport) and was greeted by Cindy who I knew from previous visits.
“Passport please.”
I put my hand to my pocket, no passport! I checked all pockets without success.
“Credit card?”
I opened my wallet and the card was not where I always keep it. I really felt low now. To a weary traveller the end of the world had come.
Within moments ‘phone calls had been made to the police to report the stolen passport and another to cancel my credit card. It was done with such calm efficiency that I hardly noticed. Now, armed with a welcome pack and apartment keys plus map and instructions on how to get there I was wished a happy stay and told to return for any help when I needed it.
This professionalism applied to all the other reception staff who over my stay “Held my hand” at every stage. Although I had never been into Malaga city before with the help of various members of Reception staff I set off for the Consulate with a very clear picture of my destination and how to get there. Their help was both invaluable and faultless.
May I ask you to thank them for their help given to me and the manner in which it was done. Always calm, assuring and going beyond the extra mile / kilometre they constantly lifted my spirits, filling me with a sense of purpose and confidence to deal with anything. If it had not been for their help I am left in no doubt that I would not have enjoyed my stay. They deserve every accolade that is available.
Yours most sincerely,
Clive Wrench.
Hi Maria,
Just a note to thank you and all the staff at Club Marbella for making our two week holiday so great.
Special thanks to the Reception staff who dealt with all our queries! The Club Marbella cafe staff who were always very helpful and able to provide gluten free bread for me. The minibus service was very much appreciated either for shopping or going to La Luna beach – the driver was very welcoming.
Finally the weather was superb – a real bonus!
Please convey my thanks to everyone and I look forward to returning next year.
Kind regards,
Mary Burd
Hi
I have just returned from a lovely holiday at Club Calahonda, I would like to thank you for arranging the apartment’s for us it’s great to stay in no 49 again, reception staff were very helpful in sorting any problems I had and also helping with train times to Sevilla. I have owned for a good 30 years now and it’s always a pleasure to return every year
Kind Regards
Colin Cullen