RECEPTION

Check-in and other services

• On your arrival day you will have to hand out at the front desk your identification document or Passport for every member of your party as well as the details of one credit card. You will be asked to sign each occupants registration form which is sent out to the local authorities. Our reception staff will provide you the key card/keys for your apartment.
• If you have any further questions before arriving at the resort please do not hesitate to contact us by phone on +34 952 933674 and we will clarify any issue.
• There will be a 24/7 reception service at Crown Resorts Club Marbella. On arrival you will be able to request your free WIFI access (2 devices) and to rent a safe if you so desire. We kindly ask you that any maintenance incident that could happen during your stay should be reported to reception by calling from your room dialling number 9 so that our maintenance team can attend to it following all the hygiene and security measures.
  
• Night concierge service. We have a night concierge service 7/7.

Cleaning

Cleaning services during your stay in your apartment:

• Stays of 4 or fewer days do not include cleaning, replacement of toilet paper, or changes of sheets and towels.
• Stays of 5 to 7 days will have a replenishment of towels, sheets, kitchen cloths, and spare toilet paper on the fourth day. Our housekeepers will leave a white plastic bag inside your apartment with these items. Please deposit used towels and sheets in the black bag in front of your door for collection.
• Stays longer than 7 days will have the housekeeping staff enter on the seventh day and perform a change of sheets, change of towels, bathroom cleaning, floor scrubbing, and trash emptying.

POOLS AT CLUB MARBELLA

2 Outdoor pools (not heated) & 1 heated indoor pool + jacuzzi:

2 Outdoor pools: it is mandatory to shower before using the pools, jumping into the pool is not allowed for safety reasons. Please check the section below named “We work for you”.

1 Heated indoor pool/jacuzzi: it is mandatory to use a swimming cap.

Oxygen sports and wellness club.

As from the 01/01/2024 all guests staying at Club Marbella can use during their stay free of charge this magnificant sportsclub which is just 200mts. away. For more information contact our reception.

Other onsite amenities

Chidren’s playground – Saunas – Squash –  Billards.

Please contact reception for further details.

Café Marbella restaurant facility located at Club Marbella

Café Marbella located at our Club Marbella resort serves breakfast & lunch (no dinner service). We also offer an extensive range of products to “take away”. For more information please contact reception.

Dryers facility

Please contact reception for further details.

Minigolf – Table tennis – Fitness area – French Bowles – Picnic area.

Raquets, golf clubs etc. are available at your reception. No deposit is required.

The hair, massage & beauty salon located at Club Marbella

The hair & beauty salon is operated by an external company unrelated to Crown Resorts. To contact the Hair & beauty salon directly by telephone call extension 1542 from your room, dial +34 695 052181 or email: thesanctuary2021@outlook.com (ask for Hanna).

YOGA / MEDITATION / RELEASE / DANCE FIT & CORE

Come and enjoy this activities depending on the season. For more information please ask at reception.

We work for you!

At Club Marbella, we always strive to meet your expectations, and we are thrilled to share some exciting news with you. We have been working diligently to enhance your holiday experience, and here, we present some of the exciting transformations we will be making.

1. The upper deck area of the outdoor pool: In our quest to offer you a more relaxing and more modern environment, we will carry out a renovation of the upper deck. We will install an elegant glass railing that not only enhances safety but also offers a more modern image.
2. Renovated Apartments with Air Conditioning and New Furniture: We have heard your feedback and are delighted to announce that we will be renovating a good number of our apartments to provide an even more comfortable stay. Each of these apartments will be equipped with state-of-the-art air conditioning, ensuring a pleasant temperature year-round. Additionally, we will furnish the above mentioned apartments with new and modern furniture to make your stay truly unforgettable.
3. Commitment to Sustainability: In a constantly changing world, we are also committed to sustainability and environmental preservation. As part of our green initiative, we will be installing photovoltaic panels (a technology that converts sunlight into electricity) on our premises to generate clean energy and reduce our carbon footprint. We believe that we all should do our part to protect our planet, and we are proud to take this significant step towards a more sustainable future.

Book Now and Live the Experience: These exciting enhancements are just a glimpse of our ongoing commitment to providing an exceptional environment for our guests. If you’re eager to experience these improvements firsthand, do not hesitate to book your stay with us. We’ll be waiting to offer you an unforgettable vacation!

Contact and Enquiries: For more information or to make a reservation, please feel free to get in touch with our team at: plus@crownresorts.com. We are here to assist you and ensure you enjoy your stay to the fullest at Club Marbella.

At Club Marbella, your comfort and satisfaction are our top priorities. We look forward to welcoming you soon so you can experience all these exciting enhancements in person. We guarantee an unforgettable stay!