Crown Resorts

Services available based on preventing propagation of Covid-19

Please note that the use of the face mask is presently mandatory in the Andalusian territory up to further notice.

In the event that you or any member of you party show any symptoms compatible with COVID-19 , you/they must not occupy any common area or facility at any time.


Check-in and other services

  • On your arrival day we inform you that you must wear in the reception area a face mask and disinfect your hands using the hand sanitizer dispenser installed on the wall by the entrance before starting your check in. You will have to identify yourself on arrival at the front desk by showing your identification document or Passport for every member of your party and our reception staff will provide the key card for your apartment. In the event that other guests are in the reception area you will need to pay attention to the distancing signs and markings on the floor.
  • If you have contacted us before your arrival, we will have probably asked you to visit our web page in order to read this information you are presently reading. If you have any further questions before arriving at the resort please do not hesitate to contact us by phone on +34 952 933674 and we will clarify any issue.
  • There will be a 24/7 reception service. On arrival you will be able to request your free WIFI access (2 devices) or to rent a safe if you so desire. We kindly ask you that any maintenance incident that could happen during your stay should be reported to reception by calling from your room phone dialling number 9 so that our maintenance team can attend to it following all the hygiene and security measures.
  • Night security service. We will have a security service at night 7/7.

Cleaning & disinfection services:

  • We will provide hand sanitizer at the entrance to our facilities and in the common areas.
  • Workstations and tools will be disinfected after every work day. Following official recommendations all objects and surfaces prone to being touched or contaminated by different people in through areas, such as lift or machine buttons, handrails, door handles, etc. will be cleaned and disinfected frequently.
  • The payment terminal will be constantly disinfected.


  • We will control that safety distance is maintained or personal protective equipment (PPE) is used among employees.
  • Protection screens are installed at reception front desk.
  • To avoid contact, we recommend guests use their room telephones to resolve any issue during their stay by dialling 9 to connect with reception (open 24h a day).
  • Lifts will have a maximum occupancy limited to the same family unit and its use will be conditioned to prior disinfection of hands.
  • For all these protocols our industrial hygiene and health and safety at work service our H&S advisor (PREVESALUD) have instructed us on guidelines and recommendations that should be followed to correctly fulfil the hygienic and sanitary measures for prevention of COVID-19.


In the 35 years of history of our resorts, our priority has always been, and will continue to be, to maintain the health and safety of our guests and employees. Now more than ever, we will be maintaining our high standards for quality which define the essence of our brand. Therefore, as well as following official recommendations and the World Health Organisation, we have implemented a strict hygiene and safety protocol to guarantee you can continue to enjoy a well-deserved rest without worrying about safety.

The main principles behind this protocol to guarantee client and employee safety are: social distancing, use of facemask, disinfection, reducing contact of shared elements, monitoring of employee health, informing employees, guests and suppliers, as well as training employees. In addition, there will be a protocol in case of infection advised by a qualified medical team, as well as medical assistance at the resort itself if required.


Cleaning and Safety Procedures

  • full disinfection of the apartment will be carried out, following the documented procedure.
  • Special attention will be paid to equipment used or touched frequently (telephone, remote, taps, etc.).
  • Hangers will be cleaned between guest visits.
  • All elements used to disinfect a room will be disposed of safely.
  • The utensils used by the cleaning team will also be cleaned and disinfected.
  • Changing linen: Our housekeeping team will provide you with a bag of clean linen (mid week change of linen is carried after on the 4th day of your arrival) so that you can change them and leave the used sheets and towels in the same plastic bag closed, depositing this bag outside your apartment door for collection.
  • Housekeeping staff will have appropriate PPE (Personal Protective Equipment). An internal protocol has been established to avoid cross contamination from linen in rooms.
  • In the event of the duration of the stay being over a week, cleaning of the apartments will take place without the clients being there and via prior coordination with our staff at Reception to coordinate the time.
  • Checklists will be followed to verify cleaning in common areas.

Prevention in event of possible cases

  • We have named a person in charge of guaranteeing that all safety, hygiene and health measures are being followed.
  • A "specialized disinfection team" has been created in the event of acting in a situation suspected of possible infection.
  • In the event of any suspicious symptoms of contagions, it is important that you are aware that we have specialised staff members instructed how to activate our immediate protocol of action with collaboration of our advising hospital.


Cleaning and disinfection

  • A safety distance of 1,5m is to be respected. Facemasks must be worn when accessing the pool area. Cleaning and disinfection tasks will be increased in the pool areas and appropriate disinfectant products will be used to treat the water taking into account current circumstances.
  • Personal protective measure will also be observed with the use of face masks by our staff.

Outdoor pool and sunbed usage as from 16th September 2021 until further notice.

  • The outdoor pool at Club Marbella will be open from 09.00hrs through to 19.00hrs and a pool controller/lifeguard will be on duty during such time. In order to reserve the use of a sunbed in the outdoor pool area at Club Marbella, please ask reception for usage details.
  • Please note that due to limitations on the number of sunbeds available for use at any one time, there are limitations in place regards the duration of their use.
  • Crown Resorts guests staying at Club Calahonda will be able to use the swimming pools during the opening hours of 11.00 am to 7.00 pm, , maintaining a safety distance of 1.5m between guests at all times. However, due to the sanitary measures against the spread of COVID19,  there will not be a sunbed service as a pool controller will not be available as of that date.
  • Please remember to maintain the minimum social distance (1,5m) and to use a facemask in all communal areas except when sunbathing or swimming.

Use of the indoor heated pool at Club Marbella as of 1st October 2021.

  • The indoor heated pool at Club Marbella will be open as of 1st October 2021 from 10.00hrs through to 18.00hrs, 7 days a week.
  • In view of the requirement to comply with social distancing, some restrictions are in place regards its use. Please contact Reception for further details.

*The use of swimming pools is strictly prohibited outside the hours specified above.

Any breach of the above rules of use can generate an administrative sanction by the National Health Authorities.

We therefore and cordially request and seek the collaboration of all our guests in their adherence to the above.

May we please take this opportunity to thank you in advance for your assistance and understanding in these unprecedented times.

Remember it is compulsory to comply with COVID -19 hygiene and prevention regulations as per this document at ALL times.

In the event that you or any member of you party show any symptoms compatible with COVID-19 , you/they must not occupy any common area or facility at any time.

Other onsite amenities

Chidren’s playground – Saunas – Miniclub -Spa/Indoor Pool

Following the recommendation of our Health and Safety advisor “Prevesalud” these facilities will remain closed until further notice.

Café Marbella restaurant facility located at Club Marbella

Café Marbella located at our Club Marbella resort is open from 08:30 till 15:30 serving breakfast & lunch (Openning times are subject to possible changes). We also offer an extensive range of products to “take away”. For more information please contact reception.

Dryers facility

Both dryers facilities at Clubs Marbella and Calahonda will be available. Please contact Reception for further details.

Minigolf – Table tennis – Fitness area – French Bowles – Picnic area

These facilities are available and their usage is subject to compliance with anti covid19 Spanish regulations. Please contact Reception for further details.

Multiuse sports area and Paddle court

Both facilities are available prior booking with Club Marbella reception. Please contact Reception for further details.

The hair & beauty salon located at Club Marbella

The hair & beauty salon is operated by an external company unrelated to Crown Resorts and is presently open for appointments made in advance. Therefore, we recommend you to ask our staff at Reception how to make use of this service once you are staying at Club Marbella or Club Calahonda or contact the Hair & beauty salon directly by telephone +34 661 163751 or email: (Ask for Alison).

The souvenir /gift shop – located at Club Marbella

 The Club Marbella souvenir and gift shop is operated by an external company unrelated to Crown Resorts and will be open as from June 24th, 2021 (subject to possible changes).


Please refer to the above document which outlines the various services and facilities available  in prevention of Covid-19 propagation.
Please refer to the above document which outlines the various services and facilities available  in prevention of Covid-19 propagation.
Yes, we have implemented signage with measures indicating safety distance, markings in common areas, use of facemask, use of disinfection hydroalcoholic gel. Also we kindly ask you to use the telephone in the room for any questions you need to pose to reception during your stay.
Our staff will receive continued training in this matter and the health and safety manager will be tasked with making sure the safety distance is followed as well as the use of face mask in communal areas to guarantee maximum safety during your stay.

*Due to the evolution of COVID-19 and the possible modification by the pertinent authorities of the prevention measures that have been implemented up to this point, this information may change.

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