Welcome to our Club Talk

It is my pleasure to welcome you to this first Club Talk publication of 2015.
Having had time to recover from the Christmas and New Year festivities, it is pleasing to report that 2015 has started brightly for the Club.
Apartment upgrade work is underway, some communal areas have been subject to improvements and the weather has been fabulous.
We now look forward to the Spring and the general increase in levels of occupation as we head towards Easter and into the high season.
Enjoy reading this Club Talk. On behalf of all of the team here at the Club, we wish you a fantastic 2015 and look forward to welcoming you to the Club on your next visit.

Tim Cubley

Manager

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A look back at Christmas and New Year at Crown Resorts

Guests and members who stayed at the Club during the Christmas season enjoyed the company of Father Christmas and his Elf who as is tradition, shared their Christmas magic.
An array of festive and activities were made available and presented by our animation team, with two of the highlights being the traditional Christmas day fun as well as the special New Year’s Eve gala party held in Café Marbella.
See the below selection of snapshots of the fun had by all

 

Santa, his Elf and Mr. and Mrs. Newman

Santa, his Elf and Mr. and Mrs. Newman

Mr. and Mrs. Mann are greeted by Father Christmas and his Elf

Mr. and Mrs. Mann are greeted by Father Christmas and his Elf

Mr. and Mrs. Collins meet Santa and his Elf

Mr. and Mrs. Collins meet Santa and his Elf

Christmas Day fun in the sun!

Christmas Day fun in the sun!

 

Dressed for the occasion, Members mingle with Santa and his Elf in Café Marbella at Club Marbella

Dressed for the occasion, Members mingle with Santa and his Elf in Café Marbella at Club Marbella

 

Santa, his Elf and Mr. and Mrs. Howarth enjoy some Christmas fun

Santa, his Elf and Mr. and Mrs. Howarth enjoy some Christmas fun

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Christmas Day Lunch and New Year’s Eve dinner at Café Marbella

Tony howarth20141225_125832newyeareve20141225_12464620141225_12595220141225_130024The below are a selection of photos of Members and guests enjoying the seasonal festivities and getting into the spirit!!

 

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Regency Palms “Select” – Industry Recognition for Crown Resorts

For a second consecutive year, Crown Resorts is proud to have been presented  with the Interval International “Select” Resort Quality Tier Recognition Award for Regency Palms. Well done to all!

 

Audrey Lepine, Interval International Director, Business Development for France, Italy, Portugal and Spain, presents the Select Resort Quality Tier Recognition Award to Heads of Departments

Audrey Lepine, Interval International Director, Business Development for France, Italy, Portugal and Spain, presents the Select Resort Quality Tier Recognition Award to Heads of Departments

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Winter Programme 2014/15 – Operations Update

Cafe Marbellla - Anyone for pool?

Club Marbella – Enclosing of the terrace area located in Plaza de los Naranjos, to the rear of Café Marbella

Club Calahonda - Repair of the drainage system in the Palm Tree restaurant

Club Calahonda – Repair of the drainage system in the Palm Tree restaurant

Club Calahonda -  The Palm Tree restaurant  - New flooring

Club Calahonda – The Palm Tree restaurant – New flooring

Club Calahonda - Incorporation of a glass door connecting the Palm Tree restaurant and Club Calahonda reception

Club Calahonda – Incorporation of a glass door connecting the Palm Tree restaurant and Club Calahonda reception

Club Marbella - Installation of a portable non-slip pathway in order to offer security when walking in wet condiitons to and from Café Marbella

Club Marbella – Installation of a portable non-slip pathway in order to offer security when walking in wet condiitons to and from Café Marbella

Improvement works in progress in the Club Marbella reception area

Improvement works in progress in the Club Marbella reception area

Club Marbella reception improved

Club Marbella reception improved

Club Marbella reception "New Look"

Club Marbella reception “New Look”

Club Marbella reception works completed

Club Marbella reception works completed

Club Marbella - Implementation of security card locking systems on apartment front doors

Club Marbella – Implementation of security card locking systems on apartment front doors

Club Marbella - Implementation of security card locking systems on apartment front doors

Club Marbella – Implementation of security card locking systems on apartment front doors

Club La Riviera - Restoration of the exterior of the building

Club La Riviera – Restoration of the exterior of the building

Club La Riviera - Replacement of floor tiling in the area adjacent to the pedestrian access

Club La Riviera – Replacement of floor tiling in the area adjacent to the pedestrian access

The perspective from outside

Club Marbella – Orange Square exterior – The perspective from outside

Below are listed some of the principal refurbishment initiatives and works being undertaken, or already completed, at the Club over the winter months 2014/15:

• Implementation of security card locking systems for an additional 134 apartments at Club Marbella which completes this initiative at this Club entirely.

• During the off season, the terrace area situated to the rear of Café Marbella located in Plaza de los Naranjos at Club Marbella was enclosed.

• Continuation of apartment furniture upgrades

• Continuation of apartment bathroom upgrades

• Continuation of apartment kitchen upgrades

• Repair of the drainage system in the Palm Tree Restaurant situated at Club Calahonda

 

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Crown Resorts Special Offer

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This offer is valid till 20/03/2015

Minimum stay 4 nights
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Crown Resorts continues its commitment to train its staff

Recently a training course was organised for members of the Club maintenance team in order to improve their communication skills in English. This will help them in many aspects of their work, including how to better explain to a guest or member the rational for any work or repair to be or being undertaken.

English classes for the Maintenance team

English classes for the Maintenance team

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What are they saying about us?

Feedback is very important to the Club Managers and onsite staff to monitor whether the Club objective of offering the best value for money holidays to our guests and members is being met. See the below selection of comments made:

Extracted from the Visitors’ book at Club Marbella Reception:

“Thank you for this lovely holiday we have spent with you. Will definitely return, with friends next time.
Merry Christmas and Happy New Year!!!”
The Mason Family

“Lovely holiday as always. Happy New Year to all the staff. Be back soon.”
Ralph & Doreen Keen

“Thanks for a very nice holiday. It was nice to be here.”
Didde and Yugi from Denmark

 

BOOKING.COM comments:

“Accomodation and grounds spotlessly clean, staff very helpful and friendly, animation team brought the place alive. Really enjoyed our short stay and will definitely be back.”
Angela from Gibraltar – 20 April 2014

“Buffet meals great choice and staff were very helpful and quick. All in all a very nice stay.”   Joseph from United Kingdom – 6 April 2014
“Spacious well equipped flat with two bathrooms Very clean Pleasant staff Parking included and nearby Sauna, Jacuzzi and bar Fully equipped kitchen Quiet area Shops and bars/restaurants within walking distance.”
Alexis from Italy 6 January 2015

 

TRIPADVISOR comments: 

“Fine resort”
Reviewed 30 December 2014

A fine resort which was very comfortable with spacious accomodations and plenty of facilities. Sandwiched by Fuengirola, Malaga and Marbella. Calahonda county was nonetheless a nice little community. Absolutely recommended for a cultural holiday. Beaches are a good distance away otherwise.

“grandkids loved it here”

Reviewed 5 September 2014
“Grandkids loved it, lots of stairs to our apartment on top floor but we cheated sometimes and used the lift. Shops and places to eat and drink within walking distance but car needed to explore, quite hilly. Entertainment on at night which kids liked to dress up for and join in pool was favourite every day. Staff friendly and helpful. No air cond but fans and clever use of windows curtains and doors worked fine.”